Refund & Cancellation Policy

This Refund & Cancellation Policy outlines the terms under which cancellations and refunds are processed on AssanLoan.co.in.

1. No Direct Fees

Assan Loan does not charge any upfront fees from users for loan assistance. Our services are free for customers, and we earn commissions from partner banks/NBFCs.

2. No Refund Applicable

Since no direct payment is collected from users for loan processing, there is generally no applicable refund policy from Assan Loan.

3. Third-Party Charges

Any fees such as processing charges, legal fees, or valuation charges are collected by respective banks, NBFCs, or property-related institutions. Refunds for such charges will be governed by the respective institution’s policies.

4. Loan Cancellation

Users can cancel their loan application at any stage before disbursement by informing the respective bank or financial institution. Once the loan is disbursed, cancellation is subject to lender terms and foreclosure rules.

5. Property Transactions

For property-related loans (home loans, LAP, etc.), any booking amount, token amount, or builder-related payments are non-refundable unless specified by the builder or seller agreement.

6. Service Cancellation

• You may choose to stop using our services at any time.
• You can request us to stop processing your application.
• Your data sharing with lenders can be discontinued upon request.

7. Exceptions

Assan Loan does not charge a borrower a separate DSA/LSP facilitation fee for digital loan sourcing. We may receive commission or payout from a partner bank/NBFC. Any processing fee, legal/technical charge, insurance premium, valuation fee or other borrower charge must come from the applicable lender/authorised provider and should be disclosed through the lender's KFS, sanction terms, invoice or other applicable document.

8. No Personal-Account Collection

Do not pay loan processing money, security deposits, EMI, foreclosure amounts or other loan-account dues to an Assan Loan employee, DSA, personal UPI ID or unrelated third-party account merely because someone claims it is required for loan approval. Loan disbursement and repayment should occur directly between the borrower and the regulated lender through lender-authorised channels, subject only to lawful exceptions.

9. Incorrect / Unauthorized Payment

If money is mistakenly sent directly to an officially confirmed Assan Loan collection channel for a non-loan service, any refund entitlement will be assessed against the actual service terms, payment record and applicable law. Refunds, where due, should ordinarily be returned through a traceable method after verification. This clause does not convert an unauthorised payment to an employee, impersonator or unrelated account into an official Assan Loan payment.

10. Cyber Fraud & Impersonation

If you suspect a fake loan offer, impersonator, unauthorised payment link or financial cyber fraud, immediately contact your bank/payment provider and report the matter through helpline 1930 or cybercrime.gov.in. Preserve the UTR/transaction ID, screenshots, phone numbers, messages, email IDs and URLs. Assan Loan will cooperate with lawful requests from police, cybercrime authorities, regulated lenders and payment intermediaries.

11. Partner / DSA Commercial Services

Any separately offered membership, training, technology or commercial service for a DSA/partner is distinct from borrower loan-processing assistance and is governed by its own disclosed terms. A partner-side commercial fee must not be represented to a borrower as a mandatory bank/NBFC loan charge.

8. Contact

For any refund or cancellation queries, please contact us through our official website or support channels.